- First, please describe the situation in writing and send it to the Olymp Trade Client Relations Department. We generally answer email during business hours, within 24 hours (or even faster) after receipt of the message.
- Please wait for a resolution from our specialist and follow the instructions.
- If your problem is not resolved properly within 14 days or the results are not satisfactory, you have the right to file a claim with the Financial Commission.
- You can describe the problem on the regulator's site or download a request form in pdf and submit the completed file via email.