- First, please describe the situation in writing and send it to the Olymp Trade Client Relations Department. We generally answer email during business hours, within 24 hours (or even faster) after receipt of the message.
- Please wait for a resolution from our specialist and follow the instructions.
- If your problem is not resolved properly within 14 days or the results are not satisfactory, you have the right to file a claim with the Financial Commission.
- You can describe the problem on the regulator's site or download a request form in pdf and submit the completed file via email.
Olymp Trade is a reliable broker, a member of the Financial Commission of A category. This is proof of the high quality of our services and guarantees each trader deposit insurance, comprehensive support and prompt resolution of all issues.
On February 22, 2016: Olymp Trade joined the international Financial Commission. Membership in FinaCom is the honor granted only to reliable and honest companies that have repeatedly demonstrated the high quality of their services.
The financial Commission guarantees monetary compensation up to €20,000 if the decision of the authority on the dispute is not voluntarily executed by a member of the organization. Detailed information about the service can be found here.
Assistance in resolving your issue.
Free trading tutorials and information for every Financial Commission participant.
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Olymp Trade*: support-en@olymptrade.com
Financial Commission: info@financialcommission.org - The services on the Website are provided and regulated by Saledo Global LLC, registered at First Floor, First St. Vincent Bank Ltd Building, P.O. Box 1574, James Street, Kingstown, St. Vincent & the Grenadines, which is fully licensed to perform its activities by the laws of that country. Partner company: VISEPOINT LIMITED; registration No. C 94716, registered at 54, Immakulata, Triq il-Mina ta’ Hompesch, ZABBAR ZBR 9016, provides content and performs operational management of the business.